Mustcatt Black Graf
A legal organisation based in Central London, faced challenges with an ageing print environment, unreliable devices, and escalating consumable costs.
This resulted in increasing breakdowns that impacted staff productivity and day-to-day operations. The firm required a modern, unified, secure, and cost-controlled print solution with transparent reporting and compliance-ready workflows. Colva Tech delivered a fully managed print service tailored to the specific requirements of the legal sector, ensuring reliability, security, and improved operational efficiency.
The Colva Tech Solution
Colva Tech replaced outdated hardware and software with the latest Canon multifunction devices and introduced secure print release and user authentication to protect client confidentiality. Encrypted print and scan workflows and GDPR-aligned policies were implemented to ensure compliance, while automated toner fulfilment and proactive fleet health monitoring minimised downtime. Centralised cost-per-page reporting provided predictable billing, and integration with Microsoft 365 and scan-to-cloud capabilities streamlined document workflows and management across legal and administrative teams. This comprehensive approach delivered a secure, efficient, and cost-effective print environment.
The commercial challenge
The organisation struggled with inconsistent print infrastructure and a lack of centralised oversight, leading to inefficiencies and rising costs. Sensitive legal documents were at risk through legacy software that lacked modern security controls, and increasing device failures disrupted workflows. The challenge was to implement a solution that improved reliability, reduced costs, and ensured compliance with GDPR and legal industry standards, while streamlining, simplifying and standardising document management across the firm.
The outcome
The firm achieved significant cost savings through predictable monthly billing, reduced wastage, and optimised device placement. Reliability improved markedly, downtime decreased, and productivity increased significantly thanks to faster, more dependable print workflows. Legal teams benefitted from secure document handling and compliance assurance, while administrative staff gained greater visibility and control over operational resources. With a fully managed service in place, the print estate now operates efficiently with minimal internal intervention, supporting the firm’s long-term operational goals.
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